Himanshu Bansal

I am Program Manager (Application Support) at TCS with more than 10 years of experience in application development, maintenance and support. I write about project management, technical development of this site and other topics related to success. Read my posts below or contact through Contact us page.

May 222012
Is your Customer Satisfaction Index (CSI) really sensitive?

Sometime back, I visited Tata’s Service Station to get my car serviced. Feedback form was mandatory before service station would release the car. The form suggested to give rating from 1 to 10 on various parameters of the service. I gave score from 6 to 10 on various service parameters such as timeliness, facilities of [...]

Dec 272011
15 Cost Heads in Software Development Company

If you have thought of starting your own software development firm or director of PMO calculating costs for your programs, you must consider all kind of costs that may occur for performing benefit analysis of your program. Human resource cost for project staff and supporting staff (Finance, HR, Process, Quality Control/Assurance, Admin, Travel, Legal etc.) [...]

Dec 062011
Why blog?

Everyone knows blogging income sucks yet there are 156 million public blogs (Reference Blog on Wiki). Have you ever wondered what has made blogging so popular. Advantages of blogging: Barometer of knowledge - What you write demonstrates your knowledge on the subject. The more you know, the better you can write. When I am short of topics [...]